Outsourcing in Costa Rica: An attractive option

Unlike other traditional call centres, Costa Rica’s call centre stays focused on managing no more than a hundred persons. It tackles one outsourced or inbound customer oriented campaign at a time in order to properly control quality.
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IN TODAY’S highly competitive outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish language capability as an added value are now considered almost basic requirements while deciding on what call centre to use for your important project. Leaving this to chance is not even an option anymore.

Many of the offshore call centre agents are bilingual in their native Middle Eastern or Asian language which is difficult to the North American ear. Whereas Spanish is more useful and practical as a second language for potential untapped markets throughout the North, Central and South American populations as well as those countries where Spanish is either a primary or secondary language. This aspect alone has made Costa Rica a very attractive “near-shore” outsourcing solution. Most importantly, you can take advantage of the international tax laws granted to international companies that invest in Costa Rica and its local economy. The potential savings and benefits will make your outsourcing campaign a very wise business decision.

In addition, unlike other traditional call centres, Costa Rica’s call centre stays focused on managing no more than a hundred persons. It tackles one outsourced or inbound customer oriented campaign at a time in order to properly control quality, performance and positive employee morale. Once capacity is reached at one of our call centres, another location will be created with the same structure and business plan in order to keep the call centre results and expectations consistently higher than that of the competitors.

Call centre software is as important to an outsourced campaign as telemarketing training. Both areas must be secure, reliable and willing to out perform the same competition that you are currently considering.

Costa Rica has a very solid infrastructure, stable democratic government, very competitive labor costs and a call centre job pool that is especially attuned to the North American culture. Call centre jobs are some of the top paying career opportunities in Costa Rica. This differs greatly from other countries that consider it as a starting position in a dead end company. Turnover at these other locations are five to ten times more than in Costa Rica. The high demand for call centre services has provided our company with an abundance of respectable resumes of qualified telemarketers that want to work with and for you.

We encourage you to visit one of our call centres on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call centre outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

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Source：merinews.com