HP expanded its Mission Critical Services. HP Proactive Select offers customers an innovative way to access a variety of assessment, availability, performance, planning and training services. With HP Proactive Select, customers purchase credits that can be used to choose from more than 85 technology services including those for blades, virtualization, networks, security, software and facilities.
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HP Proactive Select lets customers engage HP experts as needed for technology projects, and provides a flexible resource for technology staffing to improve response time as business needs change.
HP also expanded its HP Critical Services and HP Proactive 24 Services with new response time options, proactive service choices and pricing for low-end servers. These continuity and availability services improve efficiency for complex environments and help customers achieve success with projects such as consolidation using blades or virtualization. As operations become more efficient, technology staffs can deliver higher service levels to align with business goals.
HP Proactive Select provides increased service selection flexibility to help businesses reduce cost while delivering improved services. The service includes an HP account support manager to assist with selecting services, overseeing projects and advising on next steps. This review of service implementation helps ensure successful execution and business value, as well as high levels of customer responsiveness.
Customers select from a broad spectrum of technology services, such as thermal assessments, VMware capacity planning, storage array availability assessments, critical network monitoring and software support. HP Proactive Select also includes access to skilled staff resources, training and best practices.
HP Mission Critical Services, including HP Proactive Select, HP Critical Services and HP Proactive 24 Services, deliver expertise gained from more than 30 years of ensuring customers' infrastructures are 'always on' - avoiding downtime while improving service processes. Further, they ensure service management best practices defined in the latest Information Technology Infrastructure Library which HP helped develop.
HP Proactive Select and enhancements to HP Critical Services and HP Proactive 24 Services are available worldwide through HP and its channel partners.
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BY Virtualization News Desk
Source：SYS-CON
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